The House Collective

We started The House Collective for cats who do best in familiar spaces.

Cats are territorial, routine-driven, and deeply affected by change. Moving them for care often creates unnecessary stress.

Our service is simple:
professional, in-home cat sitting.

Cats stay in their own homes —
calm, confident, and safe.

No boarding. No cages. No disruption.

GENERAL SERVICES

What services are included in each visit?

Each scheduled visit includes:

  • Feeding according to your written instructions

  • Fresh water refill

  • Litter box scooping and surrounding area tidying

  • Basic playtime and interaction (if your cat is receptive)

  • Light brushing (if tolerated)

  • Photo and/or video updates after the visit

  • Sanitation using veterinary-grade disinfectants

We focus on calm, structured, hygiene-conscious care.

How long is each visit?

Visits typically range between 30–45 minutes, depending on:

  • Number of cats

  • Household layout

  • Individual care requirements

Multi-cat households may require extended time.

Do you offer overnight stays?

No. We provide scheduled home visits only.
We do not offer overnight house-sitting or boarding.

Do you administer medication?

No. We do not administer medication, injections, or specialised medical treatment.

Cats requiring medical management should be handled by a veterinarian or licensed medical pet care provider.

How many households do you take on at once?

We intentionally limit the number of households we serve each day to maintain high standards of care.

We are not a high-volume service.

BOOKING & PROCESS

What is the booking process?

  1. Submit an enquiry with your travel dates, number of cats and location.

  2. Attend a mandatory in-person Meet & Greet.

  3. Review and sign the Service Agreement.

  4. Make payment to secure booking.

Bookings are confirmed only upon payment.

Is the Meet & Greet compulsory?

Yes.

This session allows us to:

  • Understand your cat’s temperament and routine

  • Review feeding and litter setup

  • Confirm access arrangements

  • Ensure suitability for both parties

We do not accept bookings without prior consultation unless you are a repeat client.

Can I choose a specific visit time?

We do not guarantee fixed time slots.

Visits are scheduled strategically to ensure:

  • Cats are fed appropriately

  • No household is left unattended for extended periods

  • Efficient routing across clients

If you require strict timed care, please inform us during consultation to assess suitability.

Do you accept last-minute bookings?

Last-minute bookings are subject to availability and may incur additional charges.

Are public holidays charged differently?

Public holiday bookings may be subject to adjusted rates due to limited operational capacity.

PAYMENT & CANCELLATION

What is your refund policy?

All deposits are strictly non-refundable.

Once your booking is confirmed, we reserve time exclusively for your household and decline other clients for those dates.

What if I return early?

No refunds are provided for unused visits once the service period has commenced.

What if my travel is delayed?

We strongly advise leaving excess food and litter supplies.

If additional visits are required:

  • Services are subject to availability.

  • Additional charges apply.

If we are unavailable, you are responsible for arranging alternative care. However, we will do our best to assist you and your furbabies as their safety is our priority.

HOME ACCESS & SAFETY

How do you handle house keys or access codes?

Clients may provide:

  • Physical keys

  • Digital lock access codes

All access information is kept confidential and used strictly for the booking period.

Physical keys will be returned on a mutually agreed date after your return.

What happens if you cannot access my home?

If access fails due to:

  • Incorrect key

  • Malfunctioning lock

  • Alarm activation

  • Incorrect code

  • Client oversight

The visit will be deemed completed.

Additional charges may apply for re-attempted visits.

Is it safe to have you in my home?

We operate with professionalism and respect for your property.

For additional peace of mind, we encourage clients to install CCTV.

Clients are responsible for securing:

  • Valuables

  • Fragile items

  • Sensitive documents

We are not liable for unsecured valuables, pre-existing damages, any loss or damages. 

What if my cat damages property while I’m away?

Owners remain responsible for damage caused by their pets.

PREPARING FOR YOUR TRIP

What should I prepare before departure?

Please ensure you leave:

  • More than sufficient cat food

  • Adequate litter supply

  • Litter bags

  • Tissue rolls / cleaning supplies

  • Clear feeding instructions

  • Veterinary clinic details 

  • Emergency contact information

We bring our own veterinary-grade disinfectants.

What if I forget to disclose something?

All medical conditions and behavioural concerns must be disclosed during consultation.

Failure to disclose material information may void liability protections.

HEALTH & EMERGENCIES

What happens if my cat falls sick while I am away?

This is discussed during the Meet & Greet.

If you authorise veterinary care:

  • We will transport your cat to your designated vet or nearest clinic.

  • All medical and transportation costs are borne by you.

  • If you are unreachable, we may approve emergency treatment up to an agreed cost limit.

If you decline veterinary authorisation:

  • You must sign an indemnity form.

  • We will not be responsible for deterioration, complications, or death.

We strongly recommend authorising emergency treatment.

What if my cat has a pre-existing medical condition?

All conditions must be declared in advance.

We are not responsible for complications arising from undisclosed conditions.

BEHAVIOUR & SAFETY

What if my cat becomes aggressive?

For safety reasons, we reserve the right to discontinue services if a cat poses a serious safety risk.

No refunds will be issued if services are terminated due to undisclosed aggression.

What if you are injured in my home?

Clients must ensure the premises are reasonably safe.

PRIVACY & CONFIDENTIALITY

How is my personal data handled?

All personal information is handled confidentially and used solely for service purposes.

Data is managed in accordance with Singapore PDPA principles.

Will you share photos of my cat publicly?

Yes. Photos and videos shared online is for the sole purpose of transparency and building portfolio.

If you are uncomfortable with this, please let us know during our meet & greet session.

LEGAL & POLICIES

What law governs your services?

All services are governed by the laws of the Republic of Singapore.

Disputes will first be resolved amicably before legal proceedings.

Can terms be changed after booking?

Any amendments must be made in writing and signed by both parties.

Verbal agreements or informal messages do not override the Service Agreement.